Privacy Policy

1. Information We Collect

We collect information you give us when you enquire about a machine, request a quotation, book a service visit or subscribe to updates: your name, company, email address, phone number, site location and the details of the lifting requirement you describe. We also collect technical data such as IP address and browser information through cookies.

2. How We Use Your Information

Your information is used to prepare quotations, arrange site visits and machine inspections, schedule service and maintenance, dispatch spare parts, meet warranty and statutory certification obligations, and (with your consent) send occasional product updates. We do not sell your personal data to third parties.

3. Data Security

We apply industry-standard security measures to protect your information from unauthorised access, alteration or disclosure. Payment instructions are handled through our bank's secure channels and we do not store card details on our systems.

4. Cookies

Our website uses cookies to keep the site working and to understand which machines and pages are of interest. You can manage cookie preferences through your browser settings; disabling them may affect some features.

5. Third-Party Services

We may share necessary details with manufacturers, finance partners, transporters and third-party inspection agencies strictly to fulfil your order, arrange delivery, process financing or issue statutory certification. Those parties are bound by their own privacy obligations.

6. Retention

Machine sale, service and load-test records are retained for the life of the equipment and for as long as statutory and warranty obligations require, because they may be needed for safety, insurance or liability purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time, subject to the retention obligations above. To exercise these rights, contact us at sales@yascranes.in.