Returns & Cancellation Policy

1. Cancelling a New Machine Order

New machines are allocated against a manufacturer order slot once your advance is received. Cancellation charges apply as follows: more than 60 days before the scheduled dispatch — 10% of the advance; 30 to 60 days — 25%; less than 30 days — 50%; after the machine has been dispatched from the factory — the order cannot be cancelled. Where the manufacturer levies a slot cancellation charge, that charge is passed through at cost.

2. Cancelling a Pre-Owned Machine Order

A pre-owned machine is reserved against a deposit and withdrawn from sale for other buyers. If you cancel before payment in full, the deposit is refundable less 5% towards holding and re-listing, provided the cancellation is made within 14 days of the reservation. After 14 days the deposit is non-refundable.

3. Returns

Machines are not returnable once delivered and accepted, except where the machine materially differs from the written specification or condition report supplied at the time of sale. Any such claim must be raised in writing within 7 days of delivery and before the machine is put into service.

4. Spare Parts

Unused parts in original packaging may be returned within 15 days of invoice for a refund less a 15% restocking charge. Electrical components, seals, hoist ropes and any parts ordered specially against your machine serial number are non-returnable. Parts damaged by incorrect fitment are not eligible for return.

5. Service & Maintenance Contracts

Annual maintenance contracts may be cancelled with 30 days written notice. Refunds are pro-rated against the unexpired term, less the value of any scheduled visits, parts and labour already delivered under the contract.

6. Refund Processing

Approved refunds are processed within 10 working days of approval to the original payment instrument. Bank clearing may take a further 5 to 7 working days.

7. Force Majeure

Where delivery is delayed or prevented by events outside our control — including manufacturer shutdowns, transport restrictions, natural events or government action — we will work with the manufacturer and transporter to find a resolution, which may include a revised delivery slot, substitution of an equivalent machine, or refund of the advance without penalty.